After digging around it seems Virgin Media was at that address and it may be the current line. I have a separate VOIP phone so could go for VirginMedia’s options without a landline: £37/month for 54 Mbps and £42/month for 108Mbps. Master type (or PSTN type) known as NTE5. DAVOX BT Openreach NTE5C MK2 Master Telephone socket + MK4 Faceplate + Back Box - Combination Socket for Fibre Broadband +. 99. 0 (24 Downstream and 8 Upstream channels) * 4 Gigabit Ethernet LAN Ports. I have not long moved in this new house and all the connections in the house are phone connections all OpenReach. Further exclusions & legal stuff apply. No Virgin Media have their own network which is separate to Openreach`s. Up to 3 WiFi Pods if needed. This is a self-install system that gives you a box containing all the gear you need, along with an app to walk you through the. This is an NTE5 master socket with a removable lower plate that can be used with an ADSL faceplate. Wait for it to be connected. ljt. I have a BT openreach master socket (new type with built in filter) and I want to extend the broadband about 3m away and hide the cable in the wall. So Virgin’s price for 108Mbps isn’t too bad. Unfortunately, in 2023 Virgin Media was plagued by a number of outages, some of which lasted hours at a time, leaving customers unable to get online or access their Virgin Media emails. Virgin Media Bundles;. Designed by westhill. Just to recap, there are two. Connecting internet for the first time. Connecting hub 3 to extensions virgin media community. This number should work on all networks (Openreach, Sky and Virgin Media), although the options given will be different. You cannot connect a TalkTalk service to Virgin Fibre sockets. CityFibre is an independent network provider, providing gigabit-capable FTTP broadband across the UK. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. over RFoG, then this is less of an issue. 3 weeks we’ve seen a noticeable rise in. In most cases we can switch on your broadband without you needing to be home. Connecting hub 3 to extensions virgin media community. After digging around it seems Virgin Media was at that address and it may be the current line. Sign in to My Virgin Media a. Home Phone. * 2 x RJ-11 Telephone Ports. on 25-09-2022 15:41. Account - Mobile. Virgin do/did use the openreach network for their adsl packages for the areas where their network didn't reach but I'm not sure they even do that anymore. and the change may be as simple as plugging the home phone into the broadband router rather than the socket on the wall. 24/04/2022 · bt nte5 master socket. Posts: 8. . Virgin and Openreach do not share duct space. As pictured, we have a BT openreach outlet, and then there are 7 of these multimedia outlets around the flat. BT Phone Socket Identification Tool. Iddentitftyg nounrtqpim 5If you live on a new-build development, chances are you'll have FTTP (via either Openreach, Hyperoptic or another full fibre network), or a cable service that offers ultrafast speeds, such as Virgin Media. New listing 2023 BT Openreach Telephone Master Socket NTE5c MK2 & VDSL/ADSL MK4 Faceplate. On the one hand Virgin Media ’s DOCSIS (EuroDOCSIS) based Hybrid Fibre Coax (HFC) and “ full fibre ” FTTP network is expanding its reach to around 60% of UK premises (16-17 million. BT no longer charges a 'broadband cease charge'. Do I Need A Master Phone Socket Bt Community. The lowest you can expect from Virgin Media is around 50Mbps for under £30 per month, up to a rapid 1. Following pressure from MPs. Or they'll probably just re-activate the existing BT socket he likely has in the house, then say no need for an engineer lol. The Master Socket 5C is a key part of the BT Openreach network, and it is essential for ensuring that you have a reliable and high-quality connection to the internet. Virgin Media have their own telephone exchanges at their cable headends. Thank you for your response. If you haven’t heard of Openreach you won’t be alone. Openreach would normally use the existing route that your telephone line would take. If you want a phone (and broadband) line but don't want to take out a package, you'll most likely have to pay for it. The Virgin one is easy to trace as goes directly to the other side of the wall. If you can get Quickstart, you can choose one of two delivery options. 99/month for its older and disabled customers who rely on their landline the most. Superfast Broadband. Welcome to BT’s official support community. Your device IP. Like the TV cable we have too. Previous Router was TP-Link TL-WDR3600 and was used in conjunction with BT Openreach Modem. You must use a microfilter for every phone socket in your home with any phone or broadband equipment plugged in (including your Hub, phones, answer. Some install their own poles too. Find out about our landline upgrade, if you're eligible and how to get one installed within your home here. Huawei DSLAM FTTC 384HD or H288. Without microfilters you may get problems with your BT Broadband or hear noise on your phone line. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. All homes reached by Virgin Media can now access broadband with download speeds of 1. In addition to the more commonly used narrow trenching techniques, Virgin Media also installed new cables in existing underground ducts and used Openreach’s overhead telegraph poles. With Full Fibre installation, we'll upgrade the master phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that comes into your house. But you do need an engineer to get it working again. Openreach is the infrastructure arm of BT, Britain's former state-owned telecoms operator, while Virgin Media has its own fiber optic network and is the sole cable operator on the UK mainland. Sign inHowever, the current hardware only supports 1Gbps Ethernet speeds, while the new ONTs being used on Openreach’s 1. Engineer simply switch out Virgin faceplates for Openreach and changed wires, leaving me without my still active Virgin phone line. However you do not need to be a BT customer to be using its network of cables. It shows the common types of ca. 0 Kudos. Then run a new cable from it to another “master socket”-type socket. We build and look after the network that allows communication providers to offer phone, internet, and TV services to the nation. You move into a new house and are told by your ISP that Openreach’s Fibre-to-the-Premises broadband network is available to the property, but soon after placing your order it becomes clear that some part of the network hasn’t been completed. fast based broadband packages on Openreach’s national UK network, which are all accompanied by unlimited usage allowances, 12 month contract terms, a static IP address and an included wireless router (they don’t say what model and gamers are likely to want to know such details). The pros. Re: No wall socket. You need to bear in mind that the existing copper phone line PSTN. Anything is technically possible. The openreach socket can take a landline cable or an ethernet cable. Subsequently the sockets are both right next to each other. Options. The reason BT Openreach is special is because it took over the BT. So Virgin’s price for 108Mbps isn’t too bad. Home Phone. In our Broadband Survey, it scored an acceptable 70. uk. Phone. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If the house has only one phone socket And that socket connects to the Virgin cable networkSky has the small Easynet physical fibre network and Virgin Media do provide backhaul for Sky though you're right, but only in some exchanges. The Master Socket 5C is a key part of the BT Openreach network, and it is essential for ensuring that you have a reliable and high-quality connection to the internet. You can also enter your address to get updates when full fibre (FTTP. Go to Account settings, then Account details b. A master socket is the main socket for the phone line in your home, not an extension socket. Connect your BT Hub Connect your Hub and Openreach modem using the Infinity cable (the black cable with red ends. I could connect it in my house self install. on 07-09-2022 19:28. Understanding Bt Openreach Master Socket 5c Wiring DiagramIn today’s world, having a reliable internet connection is a must. Decent speeds for everyday use. Engineer used 'spare pair' of blue cables for 'new' BT line. Openreach and BT often lower or waive this if you’re signing up to a broadband package too. Follow the instructions on screen to finish your setup. Options. Install the replacement batteries, being sure to place them the right way. For many people, this means having a wired connection to the Internet, and not just relying on a wireless router. First of all, BT Openreach offers a wide range of broadband services to providers, including Fibre to the Home (FTTH), Fibre to the Building (FTTB), and Fibre to the Curb (FTTC). Replace the cover, sliding to the right to close. Winner: Tie. Telephone sockets and their wiring explained openreach mk4 vdsl plate with nte5c mk2 socket 35 years to discover a faulty wired. Offer: Free setup. Openreach(part of BT) and Virgin talktalk and all the others use a Openreach physical line IF the physical box there is a cable one, then only virgin media can turn it back on again and use it , it is the wrong technology for any of the others. ensure network is correctly handled during demolition. FTTP. If you move from one Openreach provider to another you'll be able to self-install your broadband. A new secure password will be generated for you. A max build rate of 3 million per year is envisaged. If you want a phone (and broadband) line but don't want to take out a package, you'll most likely have to pay for it. The socket itself looks like a small white box with a phone jack and several other ports. Virgin Media has completed an ambitious expansion of its network in Swadlincote, South Derbyshire, combining a variety of engineering methods for the first time. When getting a new phone line installed with an Openreach provider (practically any provider that's not Virgin Media), the first step is to contact the provider to book an installation. Erica122. Virgin Media/O2 merger gets the green light. “In theory, Openreach. . . Click & Collect. A max build rate of 3 million per year is envisaged. From there, you’ll need to connect the ‘test’ port to an RJ11 cable, which. Virgin Media and O2 (VMO2) have today published their combined results for Q4 2021, which finally confirmed their long-awaited plan to extend the operator’s Fibre-to-the-Premises ( FTTP) broadband network to cover around 23 million UK premises by 2027 (7 million more than today) via a new Joint Venture. Every OpenReach provider says they need to send an engineer to install a BT Socket. I've looked for an external box but cannot find anything. But in 2017, rather than remain the infrastructure arm of the business, Openreach was incorporated as a separate company within the BT Group. I got Virgin about a month ago after Sky not backing down on price (been with them for 10+ years), I reluctantly decided to try the only real alternative (Virgin) - went for the Volt package and my views are below. 40,000 per week), followed by 5. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Ultrafast Broadband. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. But their fixed line broadband base took a hit. ago. This is the kind of fibre broadband you'll generally get from Openreach-based providers, including BT, Sky, TalkTalk, Plusnet, Vodafone,. I got Virgin about a month ago after Sky not backing down on price (been with them for 10+ years), I reluctantly decided to try the only real alternative (Virgin) - went for the Volt package and my views are below. 20-09-2021 04:07 PM - edited 20-09-2021 06:47 PM. They won’t move extension sockets and cannot guarantee they’ll be able to re-connect the extensions. Virgin Media; My Virgin Media; Shop; Help; Virgin. 1Gb. Connect a pair into pins A & B. survey and audit Openreach equipment affected by your project, protect them while you’re. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. 2: Seeker. 40,000 per week), followed by 5. Some will pay to use the Openreach Poles and Ducts depending on what exists, others may install ducting of their own past your house and then like Virgin do on most installs dig and install a small duct with the fibre in to your house. When you sign up to BT Broadband, you’ll be sent one of three different routers, depending on the type of broadband package you choose. If you already have a Virgin Media socket installed at your property. FTTP network rollout has steadily continued throughout the quarter with Openreach covering 9. Their network reaches 15. Blistering internet - like night and day. Mobile Your Account. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. On the day of activation, connect your new router to the master phone socket. An engineer will visit your home within the confirmed time slot we’ve given you to install the new line. BT phone lines are available with our home broadband and TV packages, as well as our landline plans. 8Gbps product pilots will have a max rate (interface) of 2. You’ll need to connect the phone line from your ISP to the ‘line’ port on the socket. Vdsl Faceplate Bt Infinity Broadband Sd Up Your Internet. Forum; Apps. Wait for it to be connected. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. It’s a leasehold converted flat in the loft flat (I. In our 2023 Broadband Awards, neither BT nor Virgin Media scored particularly well for customer service. The Bt Openreach Mk4 Socket Wiring Diagram is a diagram that describes how to wire a specific type of socket that is used in BT’s communications networks. Try: Openreach checker: Enter your postcode to see the fibre speeds available to your address. 00 per month for months1-3 £40. (Image credit: Virgin Media) Virgin Media could open up its cable network to its rivals for the first time, creating. 2 premises in 64 towns and cities in the UK. The wiring diagram for a BT Openreach master socket 5c is fairly straightforward. Although you'll book a visit with Sky, the work will be completed by an Openreach engineer. The new process would also allow seamless switching between physically separate networks, such as from Openreach to Virgin Media, Hyperoptic or CityFibre, allowing consumers to take advantage of. Had no issues with old setup. How do I get my OpenReach landline to connect to my new virgin media hub. The tech joined the Broadband/TV cable but was unable to jo. And if you go with another provider it will cost you £<monthly payment>. For areas limited to FTTC broadband, you have a choice between the Openreach and Virgin Media networks. The VLAN thing is required for FTTC/VDSL if using your own router directly to the Openreach socket. The new Openreach Master Socket 5C is a tool less design and has become part of standard kit. Openreach and VM use different cable and they can be used at the same time. 8m come September 2021 and then 20m by around 2025-30. We use cookies on our site to give you the best experience. Account - Cable. Openreach and Virgin Media both have street cabinets and they look quite similar. I am very surprised at wilful damage by BT a engineer to unrelated cables. On a slightly related note does anyone know how flexible Openreach are with regards routing the incoming fibre cable? I don't have any power sockets on the side of the house where traditionally the drop wire is, the current copper cable comes round the side of the house to the back but even then the master socket is on a side of the room. The BT Openreach master socket 5c is an essential piece of equipment for engineers maintain telecommunications equipment. From my understanding from working with competing brands, the line rental charge was for the use of open reach/bt lines which was a charge that Virgin media passed over to their customers. 0 Thanks Reply. Phone line - 5 mins. This is especially important for any kind of network. We can: move, remove or relocate our telegraph poles, manholes, joint boxes, green cabinets, underground ducts and overhead cables to accommodate your construction. The change was imposed by Ofcom as a means to foster more. It looks like a single microduct has been installed from the Virgin Media street cabinet in New Road (), using the Openreach ducts to cross two roads in getting to the footway box in the picture, a total distance of some 193 metres, (the advantages of Virgin Media sharing the ducts are obvious as the civils cost would have been. Recent upgrades to the Virgin Media network to compete with FTTP have resulted in higher speeds. Not only does the BT Openreach Mk4 Socket Wiring Diagram provide detailed instructions, but it also includes safety tips and other helpful information to prevent costly mistakes. Tudor. Switching broadband to and from companies other than Virgin Media: Every major provider except Virgin (200+ in total, incl BT, Sky & TalkTalk) is on the BT Openreach network. Excludes broadband faults and broadband network outages. Refer back to the ‘Plug in’ section of this ‘Set Up Guide’ for step by step instructions. Openreach’s superfast network, which is available to 97% of the country, can only supply speeds of up to about 70Mbps. The BT Openreach Master Socket 5c Wiring Diagram is a key component of any broadband installation project. Virgin Media installation times Virgin Media has its own network, but installation times are similar to Openreach network providers, at approximately 14 days for a new customer. The situation described above is what recently. What is Openreach? However, Virgin Media operates its own network, and it doesn’t share. How long will the QuickStart installation take me? WiFi Hub - 30 mins. What type of cable does Virgin Media use? SSL Coax. 1 via Virgin Media some 85. 24/04/2022 · bt nte5 master socket. This is because Virgin Media runs its own cable network, which uses different phone lines, cabinets and cables to the providers on Openreach. Iddentitftyg nounrtqpim 5If you live on a new-build development, chances are you'll have FTTP (via either Openreach, Hyperoptic or another full fibre network), or a cable service that offers ultrafast speeds, such as Virgin Media. We're network builders. My landlords were using Sky but it has low speed in this area so I am planning to go with Virgin Media's M125 Fibre broadband deal. You can have it posted to your home or collect it from a. This makes the transfer a little more complicated, and means that Sky will not contact Virgin. When the day comes, plug the new router into the master phone socket and turn it on. 6mn passed by Openreach and about 2mn by Virgin Media O2. They don't use the same exchanges. I don’t have a virgin wall socket to plug my hub into I don’t know what to do There is an Open Reach master socket but I don’t think that - 5364092. This includes parts of: Cardiff. Up to 3 WiFi Pods if needed. We tried to plug it into the SAT and RETURN but that didn’t work, the base light kept blinking green and never went to. Basic ARRIS TG2492S/CE Specification. At least 30Mbps download speeds in every room or £100 one-off credit. The front cover of the outer box will pop off - though as it's been fitted sideways the ethernet port for your router will be on your left! 0 Thanks. So just getting Openreach to come out to do it, through speaking with Sky. Options. It appears the Openreach cable was cut, the blue. 4 weeks ago. Was told port would be completed within 72 hours. Some install their own poles too. 95 when taken with an 18-month contract on the line rental, which costs from £17. Virgin Media brags that it offers speeds that are up to 16x faster than those offered by BT and Sky. These lines are also open seven days per week, from 8am to. Chased VM via WhatsApp on Saturday 17/12 as nothing had happened. The Bt Openreach Master Socket 5c Wiring Diagram is a crucial piece of information for those who are setting up a broadband service in the UK. Virgin Media O2 UK Start Introducing Single Customer ID; Virgin Media’s UK Customers Plagued by Phantom Netflix Bills; New Delivery Options for Openreach’s Full Fibre Infrastructure Build; BT’s CEO Makes Case for Full Expensing to Fuel UK FTTP Rollout; Criminal Gang Cuts Down MS3 FTTP Broadband Poles in Hull UKBritish telephone sockets were introduced in their current plug and socket form on 19 November 1981 by British Telecom to allow subscribers to connect their own telephones. But as you can see, there are other options from other providers as well. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. As @licquorice says, you can't run the fibre yourself. And there's nothing to it: Your new supplier will send you a new router and inform you of the activation date. Recent upgrades to the Virgin Media network to compete with FTTP have resulted in higher speeds. Second is that there is fibre cable but no equipment free in the exchange. install+new line+postage+monthly payment=x ÷ 12 months. . This would mean moving the entry point about 2 - 2. We would like to show you a description here but the site won’t allow us. Offer: Black Friday: 3 months free + No setup fee (was £35) (Ends 30/11/2023) The major downside to Virgin Media for gamers is that the technology used by the majority of their network is not as reliable as the latest full fibre connections offered by Vodafone, Sky, and Plusnet. Yes, this is mine. 1) Create a new entry point into the house for the Fibre cable as shown by the RED box at the bottom of the image. The front of the NTE5C MK2 includes subtle curves to improve the overall aesthetics but external dimensions remain similar to the previous NTE5A. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. Enter 192. It’s happened to a few people. Virgin Phone Switchover. Hyperoptic’s network isn’t as widely available as the one used by Virgin Media or the Openreach network. This makes the transfer a little more complicated, and means that Sky will not contact Virgin. Hi, I just moved to a new house and got my virgin media kit today. CityFibre skips past Virgin Media to be the second largest FTTP network in the UK. The socket allows Engineers to. Pay a fee. 03-06-2021 01:20 PM. My Virgin Media App. The fixed price for moving the Master socket is just for that. Regardless of whether you have an ADSL broadband. Openreach menu options are below. Does this mean we cannot install ourselves and need a technician to come round? comments sorted by Best Top New Controversial Q&A Add a Comment. LincolnVoda. then you can use the Virgin Media QuickStart installation to get going. The diagram provides a detailed overview of the physical layout of each component within the socket and how it all connects together. The tool less design of the Openreach Master Socket 5C is to aid users accessing the test socket, as no screw drivers will be needed. Ordering a new landline. Security matters. 18-03-2023 13:12 - edited 18-03-2023 13:13. Ringback Calls the CLI back, to test the line. Openreach’s superfast network, which is available to 97% of the country, can only supply speeds of up to about 70Mbps. Sign in . When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. Account - Cable. Master Socket Shift Page 2 Plusnet Community. The upshot of this is that if you are switching to Sky from another provider on the Openreach network (this is pretty much everyone apart from Virgin Media) then you already have the right cables running to your property. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. Switched On Families. Follow the instructions on screen to finish your setup. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. Tom Paton from Broadband Savvy says most people are connected by Openreach without issue, but that a lack of accountability can cause any problems to escalate. Fix the unit back on the retaining screws and allow. 99 per month for months4-24 24 month contract. There are 2 reasons people can't get fibre on the standard network. On the phone itself it says “no line” after following all the - 5198550. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Customers can opt for a shorter contract of 6 months, but the new phone line installation cost then goes up to £79. Broadband ISP and mobile operator Virgin Media and O2 (VMO2) have today published their combined results for Q1 2022, which confirms that their plan to upgrade existing Hybrid Fibre Coax (HFC) network areas with Fibre-to-the-Premises ( FTTP) technology has now begun. Bt Master Sockets And Face. 5 million UK premises with FTTP by March 2021 (current build rate of c. Off Site (Virgin Media) Works Works to be completed by Virgin Media will be highlighted in red and will encompass all works external to a developers site allowing the Virgin Media network to reach the development. Otherwise GBB appears to offer a mix of ADSL, FTTC, FTTP and G. Now got a replacement cable and working . A month ago we booked through our phone and broadband provider, John Lewis Broadband, for a BT Openreach engineer to move our master socket because the room where the master socket currently sits is being changed to a bathroom. the duct and secured to the marker posts at both ends of the crossing. Openreach is the company that owns, operates and maintains the UK's phone and broadband line. Ofcom’s. It might be useful to dig out your account number and details of the services you currently take before you call them. In this case one of the SAT outputs would be used by changing a cable in the equipment cupboard outside the flat. If you want to extend the cable from your Virgin Media hub, you will find that SSL coax will do the perfect job. In some cases, we’ll use an internal fibre converter. Reliability Score: 3. you can get a telecom engineer probably from local paper who will move your master socket cheaper than getting openreach but to get an active phone line you are going to need to take out a contract with an ISP. The situation described above is what recently. An I-Plate is not needed: ADSL v1. Removing The Front Of Master Socket Broadban Bt Community. co. Available with M50 broadband or faster. The news comes as they reach 6 million premises passed. BT: Fibre 2 & phone. Which was great as that is in a better location than my master Socket was. Mark is a professional technology writer, IT. Once you've chosen a deal, you can click on the button to go through to Sky's website and make your purchase. We're rolling out Ultrafast Full Fibre broadband to 25 million homes and businesses by December 2026. This service is only available if you’re on the Sky Network. Hi I am new to this rented flat. I know these providers all utilise BT Openreach infrastructure and the Now coverage tool shows my. The broadband cable (grey ends) must be plugged into your Hub and the other end into the master socket. I’ve ordered Vodafone Superfast 2 broadband and will receive the WiFi hub tomorrow. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. 900Mb average. Specifically impressive in a world where almost every data-transfer speed claim. My landline stopped working but broadband was still OK. The only allowable socker is a 5 amp 3 round pin one. Switch on your TV, then using your own TV remote press the Input, AV or Source button. You’ll need to connect the phone line from your ISP to the ‘line’ port on the socket. After trying a few of them, the male (satellite?) sockets fit with the router cables but aren’t helpful aside from that. The new Openreach Master Socket 5C is a tool less design and has become part of standard kit. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Hi, I just moved to a new house and got my virgin media kit today. Afterthought. Discover Openreach and what we do. An alternative way to access broadband is via a mobile device, either a by dongle, MiFi or by tethering to. Openreach Master Socket Nte5c Vdsl Mk4 New2019 Clear Cams Backbox 7 00 Picclick. The UK regulator has dealt the pair a £42 million fine for late broadband installations fitted on behalf of rival internet service providers, such as Sky and Virgin Media. Hello I just bought vm m50 but I got a openreach socket mk4 do I need to get that replaced as I didn't request a engineer to install a new - 5310124 Browse Virgin Media Virgin Media Community Join Date: Oct 2021. If you already have a Virgin Media socket installed at your property. While it's possible to add inclusive calls. My Virgin Media App. RejectFixed-line operators - such as Openreach, BT and Virgin Media O2 - will replace analogue telephone services with Voice over Internet Protocol (VoIP) technology, which carries voice calls as data using internet technology. @BillyLenny1 When you call through and asked the nature of the call say " Technical ", the advisor should be able to help you with that master socket relocation. Once a SIM card is inserted it operates like a mobile broadband router. Advanced Virgin TV 360 set-top box with a wide range of blockbuster content, great features and exclusive add-ons. Our router was delivered, and we do not have the requisite Virgin Media wall socket for the Hub 4. Keep your router plugged into the main phone socket- where the overheadline terminates in your house- and keep any cabling plugged into it as. Hi, this video is an introduction to the new NTE5C master socket and MK4 VDSL faceplate by BT Openreach. £5. Pay a fee. Right now the following benefits of FTTP over Virgin Media/HFC.